At some level, every organization, whether a for-profit business, not for profit and even governmental organizations all have a variant of these five elements. They may use different terminologies, philosophies and vary with regards to when these elements become most relevant. They are there nonetheless….and how they work together determines the long-term effectiveness of an organization.

  • Sales
  • Service
  • Operations
  • Profitability
  • Employee Development

“Sales closes the first deal and operations closes the next ten, or doesn’t”

“You must study this in great detail” -Miyamoto Musashi




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